Terms and Conditions

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ROC REAL ESTATE LTD

90 Walworth Rd
London SE1 6SW
United Kingdom

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Phone: +44 207 277 4415
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These Terms and Conditions constitute a legally binding agreement between you and ROC Real Estate Ltd regarding your use of our heritage property services, website, and all related professional offerings. This agreement establishes the legal framework governing our professional relationship and outlines the mutual obligations, rights, and responsibilities of all parties.

By engaging with ROC Real Estate in any capacity, including accessing our website, requesting consultations, or utilizing our heritage property services, you acknowledge that you have read, understood, and agree to be legally bound by these comprehensive terms and conditions. These terms supplement and work in conjunction with our Terms of Service, Privacy Policy, and any specific service agreements.

Legal Binding Agreement:

This document constitutes a legally binding contract. If you do not agree with any provision contained herein, you must immediately cease all use of our services and website. Continued use constitutes acceptance of all terms.

Legal Obligations and User Responsibilities

1. User Conduct Requirements

All users must adhere to the following legal and professional conduct standards:

  1. Truthful Disclosure: Provide complete, accurate, and truthful information regarding property ownership, financial capacity, and all material facts affecting heritage property transactions
  2. Legal Compliance: Comply with all applicable laws, regulations, building codes, heritage protection requirements, and professional standards
  3. Financial Responsibility: Maintain adequate financial resources to meet obligations arising from heritage property ownership, restoration, and ongoing maintenance
  4. Professional Courtesy: Maintain respectful, professional conduct in all communications with ROC Real Estate staff, partners, and associated professionals
  5. Confidentiality Respect: Protect confidential information shared during the course of our professional relationship

2. Prohibited Activities and Behaviors

The following activities are strictly prohibited and may result in immediate termination of services:

  1. Fraudulent Activity: Misrepresentation of identity, property ownership, financial status, or any material facts
  2. Illegal Conduct: Engaging in any illegal activities related to property transactions, tax evasion, money laundering, or heritage property damage
  3. Intellectual Property Violation: Unauthorized use, reproduction, or distribution of ROC Real Estate proprietary content, reports, or methodologies
  4. Competitive Intelligence: Attempting to gather competitive intelligence or proprietary business information for unauthorized purposes
  5. System Interference: Attempting to access, modify, or interfere with our computer systems, databases, or security measures

3. Content Guidelines and Restrictions

  1. Accurate Property Information: All property descriptions, historical information, and documentation must be accurate and verifiable
  2. Copyright Compliance: All submitted images, documents, and materials must be properly owned or licensed for use
  3. Privacy Protection: Respect the privacy rights of all individuals involved in property transactions or professional relationships
  4. Professional Standards: Maintain content standards appropriate for professional heritage property services
  5. Regulatory Compliance: Ensure all content complies with advertising standards, financial promotion rules, and professional regulations

4. Age Restrictions and Requirements

Legal capacity and age-related requirements for using our services:

  1. Minimum Age: Users must be at least 18 years of age and have legal capacity to enter into binding contracts
  2. Legal Authority: Users must have proper legal authority to make decisions regarding heritage properties and related transactions
  3. Guardian Approval: Minors may only access educational content with appropriate guardian supervision and consent
  4. Corporate Authority: Corporate users must have proper authorization from boards, shareholders, or other governing bodies
  5. Trust and Estate Authority: Trust and estate representatives must have proper legal appointment and authority

Liability, Warranties and Legal Limitations

5. Disclaimer of Warranties

ROC Real Estate provides services on an "as-is" basis with the following disclaimers:

  1. Professional Advice Limitation: Our services constitute professional opinions and advice based on available information, but cannot guarantee specific outcomes or investment results
  2. Market Condition Variability: Heritage property markets are subject to fluctuation, and past performance does not guarantee future results
  3. Regulatory Changes: Heritage property regulations and planning requirements may change, affecting property values and development potential
  4. Third-Party Dependencies: Some services rely on third-party providers, and we cannot guarantee their performance or availability
  5. Technology Limitations: Website and digital services are provided without warranty regarding uninterrupted access or error-free operation

6. Limitation of Liability

Our liability is limited as follows, to the maximum extent permitted by law:

  1. Maximum Liability Cap: Our total liability for any claim shall not exceed the total fees paid by the client for the specific service giving rise to the claim
  2. Professional Indemnity: Our professional indemnity insurance provides additional protection as required by RICS regulations
  3. Time Limitations: Claims must be brought within 6 years of the date when the cause of action arose, or within 3 years of when it was reasonably discoverable
  4. Mitigation Requirement: Clients must take reasonable steps to mitigate any losses or damages arising from our services
  5. Third-Party Claims: We accept no liability for actions or omissions of third parties, including contractors, specialists, or other professionals

7. Consequential Damages Exclusion

To the maximum extent permitted by law, we exclude liability for:

  1. Indirect Losses: Loss of profits, business opportunities, reputation, or goodwill
  2. Market Losses: Losses arising from property market fluctuations or economic conditions
  3. Development Losses: Losses arising from planning refusals, regulatory changes, or development restrictions
  4. Investment Losses: Losses arising from investment decisions based on our advice or recommendations
  5. Delay Damages: Losses arising from delays in service delivery or project completion

8. Force Majeure Provisions

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including:

  1. Natural Disasters: Floods, earthquakes, severe weather, or other natural catastrophes
  2. Government Actions: Changes in law, regulation, government orders, or public health emergencies
  3. Infrastructure Failures: Power outages, telecommunications failures, or internet service disruptions
  4. Third-Party Strikes: Labor disputes, strikes, or other industrial action affecting service delivery
  5. Security Threats: Cyber attacks, terrorism, or other security-related events

Legal Information and Dispute Resolution

9. Governing Law and Jurisdiction

  1. English Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales
  2. Court Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these terms
  3. Professional Regulations: Our services are subject to RICS regulations and professional standards applicable in England and Wales
  4. Consumer Rights: Nothing in these terms affects statutory consumer rights under English law
  5. International Clients: International clients may have additional rights under their local laws, which these terms do not seek to exclude

10. Dispute Resolution Procedures

We encourage resolution of disputes through the following escalating procedures:

  1. Direct Discussion: Initial discussion with your primary ROC Real Estate contact to understand and address concerns
  2. Senior Management Review: Escalation to senior management for formal review and resolution proposals
  3. Professional Mediation: Use of professional mediation services through RICS or other recognized bodies
  4. Independent Arbitration: Binding arbitration through recognized professional arbitration services
  5. Legal Proceedings: Court proceedings as a final resort for unresolved disputes

11. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable:

  1. Partial Invalidity: The invalidity of any provision shall not affect the validity and enforceability of the remaining provisions
  2. Modification Rights: We reserve the right to modify invalid provisions to make them enforceable while preserving their intended purpose
  3. Continuation of Agreement: The remainder of these Terms and Conditions shall continue in full force and effect
  4. Judicial Interpretation: Courts may interpret provisions to give them maximum enforceable effect
  5. Replacement Provisions: Invalid provisions may be replaced with valid provisions that achieve similar commercial outcomes

12. Terms Modification Policy

  1. Amendment Rights: ROC Real Estate reserves the right to modify these Terms and Conditions at any time with appropriate notice
  2. Notice Period: Significant changes will be communicated at least 30 days before they take effect
  3. Acceptance Mechanism: Continued use of our services after modification constitutes acceptance of new terms
  4. Existing Engagements: Ongoing service engagements may continue under previous terms until completion or renewal
  5. Version Control: We maintain historical versions of terms for reference and legal clarity

Professional Standards and Regulatory Compliance

Professional Accreditation and Standards

RICS Chartered Status: ROC Real Estate Ltd is regulated by the Royal Institution of Chartered Surveyors and adheres to their professional and ethical standards.

Heritage Accreditation: Our heritage specialists maintain accreditation from recognized heritage and conservation bodies.

Professional Indemnity Insurance: We maintain comprehensive professional indemnity insurance as required by our regulatory bodies.

Continuing Professional Development: Our team undertakes regular professional development to maintain current expertise and accreditation.

Code of Conduct: All activities are conducted in accordance with applicable professional codes of conduct and ethical guidelines.

Legal Agreement Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be legally bound by these comprehensive Terms and Conditions.

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Effective Date: July 22, 2025 | Last Updated: July 22, 2025 | Version 2.1