Terms of Service

Contact Information

ROC REAL ESTATE LTD

90 Walworth Rd
London SE1 6SW
United Kingdom

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Phone: +44 207 277 4415
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Welcome to ROC Real Estate, your trusted heritage property specialists. These Terms of Service govern your access to and use of our website, professional services, and all related heritage property consultation offerings provided by ROC Real Estate Ltd.

By accessing our website or engaging with our heritage property services, you agree to be bound by these terms and conditions. These terms establish the scope and purpose of our professional relationship and outline the framework within which we provide our specialized heritage property expertise.

Important Notice:

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or engage with our professional services.

Service Usage Terms

1. Acceptable Use Policy

When using our heritage property services and website, you agree to:

  • Provide accurate and truthful information in all communications and documentation
  • Use our services solely for legitimate heritage property purposes
  • Respect the confidentiality of sensitive property and market information
  • Comply with all applicable laws, regulations, and professional standards
  • Maintain professional conduct in all interactions with our team and partners

2. Permitted and Prohibited Uses

Permitted Uses:

  • Requesting heritage property consultations and professional advice
  • Accessing educational content about heritage property ownership
  • Submitting legitimate property inquiries and consultation requests
  • Downloading resources provided for client use

Prohibited Uses:

  • Attempting to access unauthorized areas of our website or systems
  • Using our services for illegal activities or fraud
  • Transmitting viruses, malware, or other harmful code
  • Reproducing our proprietary content without written permission
  • Impersonating our company or staff members

3. Service Access Requirements

  • Age Requirement: You must be at least 18 years old to use our professional services
  • Legal Capacity: You must have the legal authority to enter into binding agreements
  • Accurate Information: All information provided must be current, complete, and accurate
  • Professional Verification: We may require verification of identity and professional credentials
  • Geographic Limitations: Services are primarily available within the United Kingdom

4. Fair Usage Guidelines

To ensure quality service for all clients, we maintain fair usage guidelines:

  • Reasonable limits on consultation requests to prevent service abuse
  • Priority scheduling for established client relationships
  • Professional discretion in accepting new client engagements
  • Appropriate use of our time and expertise during consultations
  • Respect for our established appointment and communication protocols

Account and Access Management

5. Account Creation Requirements

When establishing a professional relationship with ROC Real Estate:

  • Client Registration: Complete client intake forms with accurate personal and property information
  • Identity Verification: Provide valid identification and proof of property ownership or interest
  • Professional References: Supply references from legal, financial, or property advisors where appropriate
  • Communication Preferences: Specify preferred methods and frequency of communication
  • Confidentiality Agreements: Execute mutual confidentiality agreements for sensitive property matters

6. Account Security Responsibilities

You are responsible for maintaining the security of your account information:

  • Protecting the confidentiality of sensitive property and financial information
  • Notifying us immediately of any unauthorized access to your information
  • Ensuring that all communication channels remain secure and up-to-date
  • Maintaining accurate contact information for urgent property matters
  • Using secure methods for transmitting sensitive documents and data

7. Account Suspension and Termination

We reserve the right to suspend or terminate our professional relationship in the following circumstances:

  • Breach of Terms: Violation of these terms of service or professional conduct standards
  • Non-Payment: Failure to meet agreed payment terms for professional services
  • Fraudulent Activity: Provision of false information or engagement in fraudulent conduct
  • Professional Conflicts: Development of conflicts of interest that cannot be appropriately managed
  • Regulatory Requirements: Legal or regulatory obligations that require termination of the relationship

8. Multiple Account Policies

Guidelines for clients with multiple property interests or entities:

  • Separate engagements may be required for different legal entities or trusts
  • Disclosure of all related property interests and potential conflicts
  • Coordination of services across multiple properties or entities
  • Appropriate fee structures for complex, multi-property arrangements
  • Clear identification of decision-making authority for each property or entity

Service Availability and Limitations

9. Service Uptime and Maintenance

  • Website Availability: We aim for 99.5% uptime but cannot guarantee uninterrupted access
  • Scheduled Maintenance: Planned maintenance will be announced in advance where possible
  • Emergency Maintenance: Unscheduled maintenance may occur for security or operational reasons
  • Professional Availability: Our team operates during standard business hours with emergency contact procedures
  • Holiday Schedules: Reduced availability during recognized UK holidays and closure periods

10. Feature Availability

  • Core Services: Heritage property consultation, valuation, and estate management
  • Specialist Services: Conservation planning, heritage grants, and regulatory compliance
  • Referral Network: Access to trusted heritage craftspeople and specialist advisors
  • Market Intelligence: Heritage property market reports and investment insights
  • Service Evolution: Continuous improvement and development of service offerings

11. Geographic Restrictions

Our services are primarily available in the following areas:

  • Primary Coverage: England, Scotland, and Wales
  • Specialist Regions: Focus on areas with significant heritage property concentrations
  • International Consultation: Limited advisory services for UK heritage property owners abroad
  • Partnership Network: Referrals to trusted international partners where appropriate
  • Regulatory Compliance: Services limited to jurisdictions where we maintain professional authorization

12. Service Modifications and Updates

We reserve the right to modify our services with appropriate notice:

  • Service Enhancements: Regular improvements to better serve heritage property clients
  • Regulatory Changes: Modifications required by professional or legal requirements
  • Technology Updates: Improvements to digital platforms and communication systems
  • Fee Adjustments: Annual fee reviews with appropriate notice to existing clients
  • Service Discontinuation: Minimum 90 days notice for any service discontinuation

Intellectual Property Rights

13. Content Ownership

  • ROC Real Estate Content: All website content, reports, and proprietary methodologies remain our intellectual property
  • Client Materials: Property documents and client-provided information remain the property of the client
  • Collaborative Work: Joint work products subject to specific agreements regarding ownership and use
  • Third-Party Content: Proper attribution and licensing for all third-party materials used
  • Professional Reports: Client-commissioned reports may be used for marketing purposes with consent

14. User-Generated Content Rights

  • Property Information: Clients retain ownership of property descriptions and documentation
  • Testimonials: Client testimonials may be used for marketing with explicit permission
  • Case Studies: Anonymized case studies may be developed for educational purposes
  • Photography: Property photography rights subject to specific agreements
  • Market Data: Aggregated market information may be used for research and analysis

15. License Grants

Limited licenses granted to clients for specific purposes:

  • Use of our reports and analyses for intended property purposes
  • Sharing of our recommendations with professional advisors and family members
  • Reference to our services in professional and personal contexts
  • Reproduction of specific content for legitimate property transactions
  • Archive access to historical reports and correspondence for record-keeping

16. Copyright and Trademark Notices

© 2025 ROC Real Estate Ltd. All rights reserved. The ROC Real Estate name, logo, and all related marks are trademarks of ROC Real Estate Ltd. Unauthorized use is strictly prohibited. Heritage property methodologies and assessment frameworks are proprietary to ROC Real Estate Ltd and protected by copyright law.

Agreement to Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Begin Your Heritage Journey

Effective Date: July 18, 2025 | Last Updated: July 18, 2025